Customer Support

What is Pittikki.com.com? Why use it? Who can use it? Pittikki.com.com is an online sales website aimed primarily at Ivorians or everyone living abroad who want to support their families, loved ones, or friends in Côte d'Ivoire, in a way other than by sending money. Instead of or in addition to sending money to your loved ones in Côte d'Ivoire, you can provide them with the daily essentials on www.pittikki.com.com , to be delivered to your their doorstep. Your order is then prepared at our premises in Abidjan, and we deliver the products you have chosen within 72 hours to the homes of your loved ones in Côte d'Ivoire. Upon delivery, the order is checked with your loved ones to ensure that no products are missing, and you receive the delivery note by e-mail, signed by your loved ones. Thanks to Pittikki.com.com, you can : - Give pleasure to your loved ones in Cote d'Ivoire from abroad, by ordering products directly for them, whether for a gift (Christmas, Birthday, Wedding, Baptism, etc.) , for a monthly food supply.or just to provide them with daily essentials. Using Pittikki.com gives you peace of mind and simplicity for your loved ones. Above all, it means getting closer to the people you cherish in Cote d'Ivoire by taking a real part in their daily lives, wherever you may be!

On pittikki.com. you can buy the most popular products in Côte d'Ivoire. Our range of products allows you to provide for the essential needs of your parents, relatives and friends. Food supplies, everyday products and much more. We continue to work to expand our product list. Can't find the product you want in our store? Just contact us, we'll add it within 24 hours if possible, and get back to you if we have trouble finding your product.

We only deliver to Côte d'Ivoire, but you can use our service from any country, whether you're in Europe, North or South America, Asia, Oceania or Africa. Prices are quoted in Euros with an approximation in US Dollars. Please note that we do not apply any additional charges if you use another currency. So, like many other customers, you can use our service regardless of your country's currency.

If you choose delivery in Abidjan or its suburbs, your loved ones will receive the products within 48 hours of your order. If you choose regional delivery, your loved ones will receive the products within 4 days of your order. In both cases, you will receive a delivery note by e-mail, signed by the recipient.

Pittikki.com thanks its loyal customers through its loyalty program. To benefit from it, you must subscribe. Once you've subscribed, you'll earn loyalty points with every purchase you make on our site, which you can view in your account under "My rewards" or while you're placing your order. These loyalty points can be redeemed for various gifts: discount, free delivery, etc.

No worries. The most important thing for us is the phone number of your loved ones. Before we deliver, our delivery teams always call your loved ones, so they can make arrangements with them to find the house and find out what time delivery is possible for them. If you don't know the address, all you have to do is enter the first and last names of your loved ones, 00000 as the zip code, the city, the neighborhood if you know it, and finally the telephone number! Our teams are used to deliveries in the Cote d'Ivoire, so they'll be able to get away with it! Click here for detailed instructions on how to make your purchase.

Nothing is easier than shopping at pittikki.com Fill your shopping cart, i.e. click on "add to cart" each time you are interested in a product. Each time you add a product to your cart, a mini shopping cart will pop up allowing you to view your cart. After adding all the products you wanted to be delivered to your loved one in Cote d'Ivoire, click on view cart, then click on the yellow checkout button and fill up the checkout form.

I placed an order more than 48 hours ago. Why hasn't my order been delivered to my loved ones? At Pittikki.com, we attach the utmost importance to customer satisfaction. If your order hasn't been delivered within 48 hours, it's probably for one of the reasons listed below. In any case, don't hesitate to contact our team at pittikki@pittkki.com or on +1 844 855 3476 (WhatsApp) one our team member will ensure that your problem is resolved as quickly as possible. Reason number 1: Your loved ones don't answer the phone, so our delivery teams can't find their home. In this case, we always try to contact you by phone or e-mail. If you don't answer, we have to wait until the next day to deliver. If you and your loved ones still don't reply the next day, we are unfortunately obliged to wait until the day after. Reason number 2: You placed an order and chose to pay with credit card we still haven't received the money. If this is the case, please do not hesitate to contact us either by telephone on +1 844 855 3476 or by e-mail at pittikki@pittikki.com.

It's easy to use a coupon code: Add the products of your choice to your basket, as usual. Once you're checking out, under the summary of your order on the right, you'll see a coupon code field, just fill in your coupon code, respecting both upper and lower case letters, and the click on the apply button right underneath. The discount will be applied automatically. If this doesn't work, don't hesitate to contact our customer service team on +1 844 855 3476 or pittikki@pittikki.com. We'll get back to you as soon as possible.

Our system does not currently allow you to modify a validated order. However, if you notice an oversight or error before delivery, please do not hesitate to contact our team at pittikki@pittikki.com or by telephone on +1 844 855 3476. Our customer service team will do its utmost to satisfy your request as quickly as possible.

On average, we need less than 48 hours from the time we receive payment to the time of delivery to your loved one. Delivery times may vary from store to shop and depend on the number of orders the store has to prepare and the availability of the recipient. For regional deliveries, it can take up to five business days. We always make our best to process regional deliveries the quickest possible.

At the moment, we accept all major credit and debit cards. We are working to enlarge our payment methods for your convenience.